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Last Updated: 3/28/2023
Folkicks always provides FREE standard shipping on ALL orders – no minimums or exclusions! Some customers may qualify for expedited shipping at no charge.
Folkicks ships anywhere in the United States, and to all US territories and military APO/FPO addresses.
Just because shipping is free, doesn't mean it should take a long time. At check out, you will typically see multiple shipping options with estimated delivery dates, so you can pick the option that works best for you. All orders placed before 2:00 PM PST ship the same day, all orders placed after 2:00 PM PST will ship the next day. Expedited shipping is not available for shipments outside the continental United States; please allow additional time for your order to arrive to these locations. Orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS). All delivery dates are subject to order cut-off times or carrier delays.
Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Folkicks, you can return your qualifying item(s) for a full refund within 365 days of purchase – no catches or exceptions! Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. You may submit a return request through your account dashboard. If you did not create an account at Folkicks, please contact us to begin your return request.
Once we receive your qualifying return and approve your refund, Folkicks will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.
You also have the option to exchange an eligible item instead of returning it for a refund. If you wish to exchange your item, please add that to the notes section of your return. You may also call or email us to initiate your exchange.
Our processing of exchanges entails a system for holding funds because we want you to receive your new item as fast as possible. You must return the original item in its original condition and original packaging within 14 days of the date of your exchange using the free return label provided to you. You will receive any refund owed to you once we receive the returned original item. If the original item is not received within 14 days, Folkicks will charge your original payment method or default payment method for the cost of the original item (less any refund owed to you if the replacement item costs less).
If you later also return the replacement item, a refund for that item will be issued.
As noted above in our return policy, it typically takes about 5-10 business days for your return to arrive at our fulfillment center for processing, and another 2-10 business days for the refund credit to post to your bank or credit card account.
Questions? Contact us – at Folkicks we are determined to make your online shopping experience seamless.