Frequently Asked Questions
Find quick answers to your questions.
Products & Orders
What products does Folkicks offer?
Folklórico dance shoes, boots, skirts, and accessories for women, men, and kids.
What brands does Folkicks carry?
Colonial, Hoja de Maíz, Danzarteb, Miguelito, Manzano, Lucero, Cesman, Ballarte, Kakentli, Utilería Veracruzana, and more. Click here to view all brands we carry.
Do you have a physical store location?
Folkicks exclusively operates as an online retailer. But our team is always here to help with product questions, order inquiries, or anything else.
How do I know what size to order?
Each product page includes a size guide, and select styles run true to size or may require sizing up. Check the product description for details specific to that style.
Are your products authentic and made in Mexico?
Yes, our products are sourced from Mexico's most reputable manufacturers, including Colonial, Manzano, Cesman, Danzarteb, Hoja de Maiz, and Miguelito.
How can I track my order?
Once your order ships, we'll email you tracking information along with your invoice. You can also click here to log in to your account and see your order status.
When will my order ship?
Orders placed by 1PM PST ship the same day.
Click here to view our full Shipping Policy.
How do I contact customer support?
Our team is available via chat, phone, or email, Mon–Fri, 9 AM to 5 PM (PST).
- Chat with us using the "chat" bubble at the bottom of the page.
- (800) 780-1704
- info@folkicks.com
Shipping & Returns
Do you offer free shipping?
Yes, we offer free shipping on all US and Canada orders.
Click here to view our full Shipping Policy.
Do you ship internationally?
We currently ship to the US and Canada. We don't yet ship outside North America, but hope to expand in the future.
Click here to view our full Shipping Policy.
What's your return policy?
We offer a 365-day return and exchange window on all orders.
Click here to view our full Refund Policy.
How do I start a return or exchange?
Purchase Orders
Do you accept purchase orders?
Yes, we make it easy for schools and dance groups to order with emailed purchase orders, Net 30 payment terms, downloadable W-9 documentation, and a 15% educational discount.
Visit our Purchase Orders page to get started.
What discount do schools and groups receive?
Schools and dance groups receive a 15% educational discount, along with Net 30 payment terms and purchase order support.
Visit our Purchase Orders page to learn more.
What payment methods do you accept for purchase orders?
All purchase orders receive Net 30 payment terms, due 30 days from the invoice date. We accept credit card, ACH, and check.
Still have questions? We're happy to help! Contact us using the "chat" bubble at the bottom of the page.
